Nuvana Touch (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data:
- Personal Identification Information: Name, email address, postal address, phone number, and job title.
- Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: Information about how you use our website, services, and products.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Your Data
We collect data in the following ways:
- Direct Interactions: When you fill out forms on our website, request information, subscribe to our services, or communicate with us.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data via cookies and similar technologies.
- Third Parties and Public Sources: We may receive data from publicly available sources or analytics providers like Google Analytics.
3. How We Use Your Data
We use your data to:
- Provide and personalise our services to meet your needs.
- Communicate with you about our services and respond to your inquiries.
- Improve our website, products, and services based on your feedback and usage.
- Comply with legal obligations and for security purposes.
- Send you marketing and promotional communications, if you have consented to receive them.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent: When you have provided explicit consent for marketing or other specified purposes.
- Contractual Necessity: When processing your data is required to fulfil a contract with you.
- Legitimate Interests: Where necessary for our business interests, balanced with your rights.
- Legal Obligation: To comply with regulatory and legal requirements.
5. How We Share Your Data
We may share your data with:
- Service Providers: Third-party companies that assist us in delivering our services, such as IT providers and marketing platforms.
- Legal Obligations: If required to comply with legal processes or enforce our terms and policies.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
We ensure any third parties we work with are GDPR-compliant and have safeguards to protect your data.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Generally, we keep personal data for up to 7 years to comply with regulatory standards.
7. Security of Your Data
We employ appropriate security measures to prevent unauthorised access, alteration, or disclosure of your data. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
8. Your Rights
Under GDPR, you have the following rights:
- Right to Access: You may request a copy of your personal data.
- Right to Rectification: You may ask us to correct incomplete or inaccurate data.
- Right to Erasure: You can request the deletion of your data, subject to legal limitations.
- Right to Restrict Processing: You may request a limitation on how we use your data.
- Right to Data Portability: You can request that we transfer your data to another organisation.
- Right to Object: You may object to processing based on legitimate interests or for direct marketing.
To exercise these rights, please contact us at bookings@nuvanatouch.co.uk.
9. Cookies
Our website uses cookies to enhance your experience, understand site usage, and show relevant advertising. For detailed information, please see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and, where appropriate, notified to you by email. We encourage you to review this policy regularly to stay informed of our data practices.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Nuvana Touch
Rowan House, Highfield, St Albans, Al4 0RA
+44 (0)203 989 4327
hello@Nuvana Touch.com
